If you have ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your own experience that for certain things it is better to speak with a live person on the telephone than to exchange tickets or email messages. In order to find out more about a service before you order it or when something small-scale has to be done, for instance, it is far easier and quicker to do it real-time. When you have the option to contact representatives by phone, it's also very likely that you're using the services of a real hosting provider, not just a reseller. The type of support that you can get over the phone varies between different companies - from very general matters to experienced technical support. Generally most providers offer pre-sales assistance and 1st level phone support, while more complex tech matters are handled through e-mail or tickets.

Phone Support in Cloud Hosting

We know that the option to consult with a live agent is very important, so we have three support lines globally (Australia, USA and UK) and you are able to get in touch with us over the phone for fourteen hours every day. In case you consider getting one of our cloud service, for example, you can call us and find out more about our solutions prior to ordering to be sure that we do cover all of the system requirements for your websites. After your purchase, you can get in touch with us about all of the sales and / or billing problems you may experience, or receive any general or basic technical information you need. We've tried to find the balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you want to know more about our plans, you have some billing issue or some general problem, you can just give us a call. Though some more complicated problems could require a ticket so as to give time to our technical support crew to analyze, we are able to assist you with a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have a global number where you'll be able to contact us.