A ticketing system is the most widely used channel of correspondence that web hosting providers offer to their customers. It’s most often part of the billing account and is the fastest way to deal with a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all comments added by either side will be stored in the same place in case someone else needs to work on the problem at hand and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to execute a given operation or to reach the hosting company’s help desk staff. In case you wish to administer several domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Also, it might take a substantial amount of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with a lot of other web hosting providers, the support ticket system that we are using with our cloud service is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to remember several sign-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, if you have an enquiry or experience an obstacle, you can get in touch with our client care staff momentarily. Our ticketing system includes a smart search functionality. This implies that even in case you’ve posted an enormous number of tickets through the years, you’ll be able to find the one that you want in an instant. Also, you can see knowledge base instructions for solving common issues.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated service, which goes to say that you will not need some other platform to get in touch with our customer service team – you can do it on the spot in the event that you stumble upon an issue. Sending a new ticket requires a couple of clicks and finding an older one is equally easy. Using our clever search filter, you can swiftly track down any ticket that you’ve submitted in the past. You can send a ticket at any given time whatsoever as our client service staff members are working 24x7 and reply in no more than 1 hour, even though it seldom takes this much to receive an answer. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to use 2 or more platforms to troubleshoot a simple problem.