Being able to communicate with your cloud hosting company whenever you have any sort of questions or encounter any problems is quite important and how quickly they'll answer back and react is essential, particularly if your website is business-oriented, as more downtime can often mean losing potential clients. The support options are, in addition an easy way to identify genuine suppliers from resellers. The latter usually answer just to e-mail messages or support tickets and you will have to wait for a whole day or more to get an answer. In case your trouble requires a few responses, you will end up losing days in order to have a basic problem fixed. Using an authentic and trustworthy website hosting provider, you should be in a position to get in touch with the support team at any time and receive an instant reply whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Hosting

Our cloud service offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting services well before you make an order or you are an existing client and you have any question or some difficulty, you'll be able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any matters that require more time to research and handle. In contrast to various other web hosting service providers, our trouble tickets feature a warranted maximum response time of only 1 hour, therefore no matter what your issue is, it'll be resolved on time and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated service that we supply feature 24/7 customer and tech support, which means that regardless of what problem you have, you're able to get in touch with us and we will help you in a timely manner. The guaranteed answer time for each e-mail or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds twenty minutes. In addition, we offer phone support with several local numbers around the globe and a live chat, so you'll be able to contact us and find more details about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you may have - payment methods, package specs, email configuration, website hosting account settings, and many others. If you use our services, you will never experience an issue where you have to wait for a couple of days to get an issue solved like you may have to do with various other suppliers.

24/7 Customer Support in VPS Servers

Each VPS server package that we provide comes with 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we supply different means of communication - phone support with several local numbers around the world, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it is much easier to keep track of what is going on. The maximum guaranteed response time for all emails and tickets is one hour, however it hardly ever takes that long to get support. If you add the Managed Services upgrade that we provide, our admins will also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide come with 24/7 support through numerous means of communication and with a 1-hour maximum response time guarantee. If you want to find out more about the packages or you have various billing or general questions, you will be able to phone one of the local numbers we have around the world or you could use our live chat support and speak to a live agent. For entirely tech issues which need assistance from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to keep track of a given matter. The reply time for them rarely exceeds half an hour, so that you can forget about waiting for a whole day to get support. Our support service is available for all the server-related matters, which includes the pre-installed software. If you want support for third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all plans.