Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Each help request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a comment to let you know that your case is being examined. If you take advantage of the Optional Admin Services package, all of the server administration services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A Top–Class Client Support Service

  • Should you need any help using the Web Hosting Control Panel or with any of the applications that we’ve preinstalled on the server for you, don’t hesitate to reach our tech support team at any moment via the ticketing system. Besides, if you require assistance administering your dedicated web hosting server, you can make use of the Optional Admin Services package, that includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and rebooting services, backup disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server comes with our free Web Hosting Control Panel, which boasts an extensive knowledge base plus a selection of step–by–step video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just click on the Videos or Help buttons located in the top right corner.